Strawberry Kisses

Need to request a refund to our email address 

Include name, address and order and reasons why wish to refund / replace 

If refund / replacement is found to be valid we will refund / replace next working day 

We don’t refund postage prices 

We may charge a 25% restocking fee

Opened items can’t be returned unless faulty 

Customer has 3 working days to request and we will reply within 3 working days 

Once return is accepted we will supply return address ( at customer  costs if not faulty or our fault )  

Personalised items are non refundable 

Delayed items is out of our control however we are more than happy to help track these. Pls be patient as couriers having busy periods 

Items lost by courier will only be resent once resolved with courier ( ie will be resent out ) 

Incorrect & damaged orders need to email immediately to our email address with photos of order received

• SHIPPING INFO

  RM16 and RM18 local delivery

   

  1-2 business working days (residents in flats may need to meet outside) - £1.95 (please message prior to ordering if you have a preference on time and date to ensure this slot is available.

   

  Collection in RM16 area by prior arrangement only. Please email before ordering if you have any questions.

   

  UK mainland only courier services 3-5 business working days £4.95

   

  Uk mainland only speedy courier 1-2 business working days (if ordered before midday) £6.95

   

  These delivery times are guide lines only. Once your package leaves us, it is then in the hands of the courier, which is out of our control. Please be paitent during busy periods.

   

  Items are only posted out Monday-Friday (excluding weekends and bank holidays)

   

  We only post UK mainland only

FOOD ALLERGY AND INTOLERANCE

All products are handled in an environment which handles MILk, WHEAT, WHEY, GLUTEN, SOYA, GLUTEN, NUTS / PEANUTS & OTHER NUTS